How can I be sure the products I purchase are genuine and original?

All our products come from China, are 100% original and purchased directly from the manufacturer or authorized retailer. This is our guarantee.

Will my personal information be kept private?

We guarantee that all personal data will be kept private and confidential and that we will never give out any of your information without your authorization. For further details, please see the ElectroBest Terms & Conditions.

I have some more questions about the ElectroBest website and its products. How do I contact you?

We guarantee that all personal data will be kept private and confidential and that we will never give out any of your information without your authorization. For further details, please see the ElectroBest Terms & Conditions.

How to order?

Buying and ordering on our website are very fast and easy processes! You just have to:
Select the product and the quantity you want and add it to the shopping bag;
Confirm and proceed to Checkout;
Fill a simple form with Billing Address and/or Shipping Address; choose the payment method (PayPal, Credit Card or Debit Card), the Shipping Method (Standard Shipping or Express Shipping) and Place the Order.

What is the estimated delivery time of my order?

We dispatch most orders within 1-3 business days (excluding weekends, national holidays and unexpected busy periods). Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the brand itself and that fact might delay your order.
The delivery time depends on the Shipping Method you choose: Standard Mail or Express Mail:
Standard Mail – For countries inside European Union your order can take 8 to 15 business days to arrive; For countries outside the European Union it can take from 16 to 30 business days to arrive after shipping (but it can be less depending on the country you’re in);
Express Mail – The average delivery time is between 3 and 5 business days after shipping (but it can be less depending on the country you’re in).

I want to buy a product on the ElectroBest website. What are the shipping charges?

We have shipping and handling costs that are automatically added to the value of the products you purchase. At the Checkout Page, you’ll have the final price and that’s exactly what you’ll have to pay.
The shipping costs depend on the items number, weight, destination and the shipping method you choose when placing the order – Standard Shipping or Express Shipping.
The best way to get this information is to add the products you want to the bag and proceed to Checkout. Here, choosing the Shipping Method and indicating your address, the shipping costs will appear. This way, you can proceed to order. An exception to be made to Free Shipping orders (orders above 35 USD)

How do I know that my order is confirmed?

Once your order is confirmed, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) with the respective tracking details.

There is a minimum value of purchases to have free shipping?

Yes, there’s a minimum amount to have free shipping: 35 USD (you can change the currency at the top right of our page).
You will be able to check the shipping cost before you proceed for payment.

Can I change the delivery address?

Yes, you can change the address by sending us an e-mail requesting the change and the new address. After the order is processed and shipped (after you receive the shipping confirmation e-mail), it is impossible to change the address.

Do you deliver to PO Boxes?

Yes. We deliver to PO Boxes (some exceptions may be applied).

Can I cancel my order?

You can, obviously, cancel your order, for any reason, up to the moment your order has been processed and shipped. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our Returns, Replacements and Refunds page.

Do I have to have an account to place an order at ElectroBest?

No, you do not need to have an account. You can place an order as a guest, by just providing your email address for correspondence.
However, we highly recommend that you do create a ElectroBest account. You will be able to receive our Newsletter and Special Offers.

How do I sign up for a ElectroBest account?

All you need to do is provide us with your name, email address and a password of your choice. It’s that simple!

I want to see the prices of the products in my country's currency. How can I do it?

The currency will be set according to your location and displayed at checkout. You can choose your country from our list on the bottom right of our website. This way you can have access to all the information you need.

How do I pay for a ElectroBest purchase?

You can pay securely with the following Payment Methods:
Visa, MasterCard, American Express, Discover Network, and Paypal.
Some cards may require authorization from the issuing bank.

How safe is it to use my debit/credit card or make an online payment on ElectroBest?

All the payments done at ElectroBest website are processed over an SSL connection and is 100% secure.
This is an industry-standard secure payment method so that we can ensure that all your online transactions at ElectroBest are processed in an extremely secure environment.

What steps does ElectroBest take to prevent card fraud?

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:
When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
The ID documents help us ensure that the purchases were indeed made by a genuine cardholder.

How can I use a discount/coupon code on my order?

When you click on the “place order” button, you are directed to a page where you can insert your discount/coupon code.
On this page, you can enter the discount code and the respective discount will be applied to your order.
You can then proceed to checkout and pay the remaining amount.
Note: Only one coupon code can be used on a single order. In case of suspected misuse of coupons, ElectroBest reserves the right to cancel orders.

Do I have to pay Customs tax when buying from ElectroBest?

Standard Mail: For countries outside the European Union, orders can be randomly selected for scanning by the customs office. Most of the items are not taxed, however, packages can be randomly selected for inspection. This review may result in the taxation of goods and delay in delivery. The fee is the responsibility of the Customs of the destination country. Any rate is not applied or reverts to ElectroBest. We cannot know in advance whether this process will happen or not so we cannot warn you when you place an order. If this happens, you will be contacted to pay the taxes. If you refuse to do so, your order will return to us.
Express Mail: For countries outside the European Union, you will not be required to pay any extra charges unless you’re in countries like Canada, Brazil, India, Afghanistan, Argentina, Peru, México, Philippines, Switzerland, and Norway. In these cases, the client will be charged in the delivery and the fee is the responsibility of the Customs of the destination country. Any rate is not applied or reverts to ElectroBeste.

Does ElectroBest ship to my address?

We ship worldwide using DHL Express or Standard Mail.
Please note: Some countries have tightened customs restrictions on import shipments, which can lead to delays in delivery.
After an order is placed, how it is processed by ElectroBest?
After the payment is confirmed, we make an effort to post the items on the same or the next business day. If the product is not available at the moment, we allow 3 business days for shipping the product. If any paid product is unavailable for more than 3 business days, the customer will be contacted and informed of the deadline for restocking and choose between waiting or refund.

My order has been shipped. Now how can I trace it?

The orders sent by ElectroBest have an associated tracking code sent by email once the order is posted with all the information to track your order.
In the following link, you can find the tracking website for your country: https://17track.net/
However, there are some exceptions. Shipments made with Standard Mail not always offer the possibility of tracking. However, this information will be presented to you at the Checkout page before submitting your order.

How do I return/exchange an item purchased on ElectroBest?

At ElectroBest, our main goal is your complete satisfaction so purchasing with us is easy and fully transparent and we offer an “Easy Return Policy” through which you can make a return/exchange request of a product within 14 days of its delivery.
If, after receiving your order, you want to return or exchange a product, you should proceed accordingly to the following steps:
Send us an email at [email protected] communicating the intention to exchange or return the product within 14 days of receiving the order;
Provide us with your order ID details (Order Number) and mention the reference (s) of the product (s) you want to exchange and/or return;
You will receive an email from us indicating all the information you need for return or exchange the product (s).
If you proceed accordingly to the information on the e-mail and the products are received by us in their original packaging with their seals, labels, and barcodes intact, you will receive a new product, a voucher for a future purchase or the refund through your original payment method (depending on the situation). In the case of refund, it can take up to 14 working days to be processed and 5 to 10 days to be available on your account after processing. You will receive an e-mail confirming your account has been credited once your refund is processed.
Important:
ElectroBest will only return/exchange an item if it was received by the client when delivered, meaning that, in case of Express Delivery (by DHL), the client must accept the order and then, proceed to return/exchange (refusing the delivery is not valid as return/exchange).
If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Which are the items that cannot be returned/exchanged?

In order for the return or exchange to be accepted, it must respect the following rules:
The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);
If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
You shall ensure that the product conforms to all the accompanying components: samples, gifts, among others, respecting the original shipping conditions;
Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to ElectroBest.