In this policy, “ElectroBest”, “we”, “us” and “our” represents ElectroBest. “User” and “visitor” refers to you.
This policy may be updated at any time so please check this page regularly. This policy is effective from the 25th of May 2018.
By using our website, you’re agreeing to the conditions outlined in this policy. In case of any queries related to your personal data or our privacy practices, please write an email to [email protected].
What do we do with the data we gather
We may collect the following data from a user through our contact forms:
- Full name
- Email address
- Phone number
We will not collect more information than we need to fulfil our purposes and will not keep them for longer than what is necessary.
When do we collect the data
We collect data upon submitting data in one of our contact forms
What do we use your information for?
We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website and your shopping experience (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions including executing your payments and delivering the purchased products or services requested.
- To administer a contest, special promotion, survey, activity or other site feature.
- To send periodic emails The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
- To send periodic SMS messages The phone number you provide during customer registration and/or order processing, may occasionally be used to send you important marketing and promotional information related to products and services that may be of interest to you.
Personal data shared with third parties
We may share your data with:
- Companies within the ElectroBest group
- Law enforcement or fraud prevention agencies if we believe the supplied data may violate a law
- Professional service providers, such as IT providers, professional advisers or subcontractors as reasonably necessary for the purposes set out in this policy
We may share your data in such circumstances:
- In order to establish, exercise, or defend our legal rights and in connection with any ongoing or prospective legal proceedings.
International data transfers
- Data that we collect may be stored, processed in, and transferred between any of the countries in which we operate and do not have data protection laws equivalent to the European Economic Area, Ukraine and India.
How long we retain your personal data
- We store your personal data until we have successfully satisfied your contact request.
- ElectroBest general retention policy is to retain data for up to 6 years from the last time you have contacted us
Secure Data Protection
In order to prevent unauthorised access or disclosure, we have put technical and operational processes in place to keep your data safe. ElectroBest also uses SSL encryption to transmit information from end users to their hosted servers.
ElectroBest will report any data breach of this website, systems and/or database to the the ICO and relevant individuals potentially affected within 72 hours of the breach notification.
Your rights to your personal data
You have several rights in relation to your personal data and our use of it. If you would like to make a request for any of the following detailed rights, you can write us by emailing [email protected]. The below is a summary of your rights according to our interpretation of the GDPR;
- The right to access: You have the right to access the personal data we process and other information such as purpose of processing, who your data has been or will be disclosed with etc. In most cases this is free of charge, there may be some charges if the request is excessive and requested numerous times.
- The right to rectification: You can ask for the rectification of your personal data if you believe the data in our possession is inaccurate.
- The right to removal: We are obligated to remove your personal data from our records without undue delay if you request its removal. If it’s not possible for us to remove your personal data from our records or we need to retain your personal data we will inform you why we cannot process your request.
- The right to data portability: You can request a copy of your personal data in a machine-readable format and have the right to transmit the data to another controller.
- The right to restrict object/processing: You have the right to block or suppress processing of your personal data or right to withdrawal of your consent
- Rights of automated decision making and profiling: You can choose not to be the subject of a decision where the consequence is based on automated processing
You have the right to withdraw your consent for us to use your personal data at any time. To withdraw your consent, please email at [email protected].